It can always happen that something does not go exactly as planned. We recommend that you first report complaints to us by emailing UWEMAIL@uwwinkel.nlIf this does not lead to a solution, it is possible to register your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. It is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odrIf your complaint is not already being handled elsewhere, you are free to file your complaint through the European Union's platform.