Welcome to Wasdroom! We strive to make your shopping experience as smooth as possible. Below you will find all information about our delivery and shipping options.

Shipping Methods and Costs

Standard Shipping (Netherlands & Belgium)

Delivery Time White: 2 - 4 weeks

Delivery Time Anthracite: 2 - 4 weeks

Cost: Shipping for our laundry cabinets is 48.99.

International Shipping

Delivery Time: 8 - 12 weeks

Costs: Varies by country. Contact us for specific shipping costs outside the Netherlands.

Processing Time

Orders placed before 3:00 PM on a business day are processed the same day. Orders placed after this time or during the weekend are processed on the next business day.

Delivery Process

Once your order has been shipped, you will receive an email with a tracking number to follow your package.

We work with reputable courier services such as TopGeleverd & XXLPAkket to ensure your order arrives safely and on time.

If you are not home at the time of delivery, the courier will leave a message with instructions for a second attempt or for pickup at a local collection point.

Doorstep Delivery

Our deliveries are made as doorstep delivery. This means your order will be delivered to the first doorstep of the delivery address (ground floor). The courier will not bring the goods inside or upstairs. Please ensure sufficient help is available if the product needs to be moved further inside or upstairs.

Damaged or Missing Items

We do our utmost to ensure your order arrives in perfect condition. However, if your package is damaged during transport or does not arrive, please contact us immediately via support@wasdroom.com. Don’t forget to mention your order number and, if applicable, include photos of the damage. We will do our best to resolve this as quickly as possible.

Returns and Exchanges

If for any reason you are not satisfied with your purchase, we offer a 30-day return policy. You can return your order within 30 days of receipt for a full refund or exchange. The items must be returned unused and in their original packaging.

Return procedure:

Send an email to support@wasdroom.com with your order number and the reason for the return.

You will receive a return label and further instructions from us.

Pack the items securely and attach the return label to the package.

Take the package to a post office or pickup point of the respective courier service.

Please note: Return shipping costs are the responsibility of the customer, unless it is our error (for example, wrong or defective items).

Contact

Do you have any questions about our delivery and shipping? Feel free to contact us:

Email: support@wasdroom.com

Phone: +31 85 303 0990 (available Monday to Friday, 10:00 AM - 4:00 PM)

At Wasdroom, we are always ready to help you. Thank you for your trust and your purchase with us!