Returns

 

Returns - Wasdroom

At Wasdroom, we do everything to ensure you are satisfied with your purchase. If for any reason you are not completely satisfied with your washing machine cabinet, you can return it within 30 days of receipt. Read below for more information about our return policy.

Return Conditions

  • Return period: You have the right to return your order within 30 days of receipt without giving any reason.

  • Condition of the product:

    1. Unopened (sealed boxes):
      Returns are free for the cabinet itself. You only pay the shipping costs of €48.99.

    2. Opened but not assembled:
      Return costs are €25 per box, plus €48.99 shipping costs.

    3. Assembled cabinet:
      Returning an assembled cabinet is possible, but a depreciation of €79 applies to the cabinet, plus €48.99 shipping costs.

    4. Damaged cabinet:
      If a cabinet is damaged upon return (due to assembly, use, or transport), the depreciation will be determined after inspection.
      Based on this assessment, additional costs may be charged depending on the severity of the damage. You will be notified of this in advance.

  • Packaging: Pack the product well, preferably in the original packaging, to prevent damage during transport.

  • Proof of purchase: Include a copy of your invoice or proof of purchase with the return shipment.

 

How do I return my product?

  1. Register return: Contact our customer service via support@wasdroom.com or call us at +31 85 303 0990 to register your return. Please mention your order number and the reason for the return.

  2. Packaging: Carefully pack the washing machine cabinet to prevent damage during transport. Use the original packaging if possible.

  3. Shipping: Send the package to the following address:

    Wasdroom Returns De Tongelreep 1, 5684PZ Best

Shipping Costs

  • Within the Netherlands: The costs for returns within the Netherlands are stated above in the return conditions.
  • Within Belgium: The same rates apply for returns from Belgium.

Refund

Once we have received and inspected your return shipment, you will receive a full refund within 14 days via the same payment method you used. Any original shipping costs will also be refunded.

Received a damaged or wrong product?

If you have received a damaged or incorrect product, please contact our customer service as soon as possible. We will work with you to find the best solution, such as sending a replacement product or refunding the purchase amount.

Questions?

Do you have questions about our return policy or your specific return shipment? Feel free to contact our customer service. We are happy to assist you!

Customer Service

  • Email: support@wasdroom.com
  • Phone: +31 85 303 0990
  • Opening hours: Monday to Friday: 10:00 - 16:00

At Wasdroom, we strive for 100% customer satisfaction. Thank you for your trust in us and for shopping at Wasdroom!