It can always happen that something does not go exactly as planned. We are happy to resolve this for you. You can first report your complaint to us by emailing to support@wasdroom.com

Our web store is also affiliated with Stichting WebwinkelKeur , which means that a third party can mediate complaints that cannot be resolved through mutual agreement.

If you feel unheard as a customer, you can report it to Stichting WebwinkelKeur. This can be done using this link: (www.webwinkelkeur.nl), this will mediate free of charge. It is also possible to file complaints via the European ODR platform (http://ec.europa.eu/odr).

 

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